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At BRIGHFORCE, customer satisfaction and transparency are among our highest priorities. This Refunds & Cancellations Policy explains how refund requests, cancellations, payment disputes, and service-related issues are handled for all services offered by our company. By purchasing any service from BRIGHFORCE, whether through our website, payment link, invoice, or any authorized payment channel, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Since BRIGHFORCE primarily provides professional consulting, compliance, technology, business registration, software development, documentation, and advisory services, our services involve immediate allocation of professional resources, employee time, technical expertise, research, planning, documentation, and communication with government departments or third-party organizations. Unlike physical products, these resources cannot be recovered once utilized. Therefore, refund eligibility depends upon whether work on your project has commenced.
BRIGHFORCE offers a comprehensive range of professional business and technology solutions, including but not limited to Company Incorporation, Startup India Registration, MSME Registration Assistance, Import Export Code (IEC), GeM Registration, Government Compliance Services, Business Licenses, Funding Assistance, Website Development, Software Development, Mobile Application Development, Cloud Services, Business Automation, Digital Marketing, Branding, Technical Consulting, Documentation Services, and various customized business solutions.
Most of our services are personalized according to the client's specific business requirements. Every project requires dedicated planning, consultation, documentation, technical work, internal review, project management, and skilled manpower. Accordingly, once work has commenced, the service becomes unique to the client and cannot be transferred or reused for another customer.
If you decide to cancel your order before BRIGHFORCE has initiated any work on your project, you may submit a cancellation request for review. We understand that business circumstances may change, and therefore we provide flexibility where no professional work has yet been performed.
A project will generally be considered as not started only when none of the following activities have taken place:
If all of the above conditions are satisfied, BRIGHFORCE may approve your cancellation request and process a refund. However, applicable payment gateway charges, banking charges, currency conversion fees, or administrative processing costs may be deducted before issuing the refund.
Refund approval remains subject to internal verification, and BRIGHFORCE reserves the right to determine whether work has commenced.
Once any work has commenced on your project, all payments become strictly non-refundable. Work is considered to have commenced as soon as any meaningful activity has been performed in relation to your order, including consultation, document review, project planning, software development, design work, technical research, application drafting, government filing, API integration, server configuration, domain registration, hosting purchase, or any other professional activity.
Even if the final deliverable has not yet been completed, professional resources have already been allocated exclusively to your project. Because these resources cannot be recovered, refunds cannot be issued after work has commenced.
Customized services such as website development, software development, mobile applications, ERP systems, CRM solutions, branding, UI/UX design, graphic design, automation, AI solutions, API integrations, and other bespoke services are specifically created according to the client's requirements. Such services cannot be reused or resold, and therefore become non-refundable immediately after work begins.
Many BRIGHFORCE services depend upon approvals, registrations, licenses, or decisions made by government authorities, banks, financial institutions, payment gateways, or third-party service providers. These include, but are not limited to, MCA, ROC, Startup India, DPIIT, GST Department, Income Tax Department, GeM Portal, DGFT, FSSAI, APEDA, BIS, banks, NBFCs, cloud providers, domain registrars, and hosting companies.
BRIGHFORCE provides professional assistance and facilitation services only. We cannot guarantee approvals, registrations, processing timelines, government decisions, funding approvals, loan sanctions, or portal availability. Therefore, rejection, delay, technical issues, or decisions made by any external organization shall not constitute grounds for any refund.
Clients are responsible for providing complete, accurate, authentic, and timely information and documentation. Any delay, rejection, or additional work resulting from incomplete documents, incorrect information, late communication, or failure to cooperate shall not make the client eligible for a refund.
Refunds may be approved only under exceptional circumstances, including verified duplicate payments, payment gateway errors, or situations where BRIGHFORCE is unable to initiate the agreed service within the mutually committed timeframe solely due to internal operational reasons. Refunds may also be considered if the client cancels the service before any work has begun and the cancellation request is approved after verification.
Clients wishing to cancel a service should contact BRIGHFORCE through our official support channels as soon as possible. Cancellation requests should include the client's name, registered email address, invoice or order number, service purchased, payment date, and the reason for cancellation. Every request is reviewed individually, and submission of a cancellation request does not automatically guarantee approval.
If a refund is approved, it will generally be processed within 7–10 business days using the original payment method wherever technically possible. Actual credit timelines may vary depending on banks, credit card companies, UPI providers, or payment gateways. BRIGHFORCE shall not be responsible for delays caused by financial institutions.
Clients are encouraged to contact BRIGHFORCE before initiating a payment dispute or chargeback. If a fraudulent or unjustified chargeback is initiated after services have commenced or after deliverables have been provided, BRIGHFORCE reserves the right to suspend services, terminate ongoing work, recover outstanding dues, and pursue legal remedies available under applicable law.
BRIGHFORCE shall not be liable for delays or inability to perform services caused by events beyond our reasonable control, including natural disasters, government actions, internet failures, cyberattacks, pandemics, labor disputes, power outages, or failures of third-party providers. Such circumstances shall not entitle clients to refunds for work already initiated.
BRIGHFORCE reserves the right to modify, amend, or update this Refunds & Cancellations Policy at any time without prior notice. Any revised version published on our official website shall become effective immediately upon publication. Continued use of our services constitutes acceptance of the updated policy.
BRIGHFORCE
Email: support@brighforce.com
Phone: +91 88661 34013
Address:
B-529, Money Plant High Street,
Near Ganesh Glory,
Gota, Jagatpur,
Ahmedabad, Gujarat 382481,
India.